I've often been a faithful buyer to AA and don't think any of your prospects needs to be dealt with During this way!
British Airways don’t let us to use the lounge facility in London.This surely will take absent the incredibly privileges we imagined we experienced earned over the years.
I attempted getting in touch with AA for restitution and been given a “type letter” apologizing for my working experience.
Report LOCATOR PKWHHY AMERICAN EAGLE Our granddaughter graduated from New Mexico Point out on Might 14th. Our prepare was to fly another morning to Phoenix on Flight 5635 We arrived for the airport at 4:thirty am on May well fifteenth and our flight AT six:15 AM was cancelled because of not enough communications to the pilot to direct his flight. Sad to say, there were no other flights to Phoenix that working day. So we were given an right away remain in El Paso. We had already turned within our rental automobile Therefore we had been stranded within the lodge with the working day!!. The vacation agent rescheduled our flight for the next day Might 16th. We were being investigating our tickets afterwards inside the day and recognized a little something was Improper with our tickets so we went back again to the airport and talked to your agent and we only experienced a flight to PHOENIX. No flight were scheduled to Puerto Vallarta on that day!!! If we experienced not checked With all the agent we would have been layed more than in Phoenix for an additional working day. We experienced also upgraded our seats so we shed about $two hundred in charges.
Times have transformed and its pretty sad. BTW – Our flight to Madrid was with Iberia and also the knowledge was the whole opposite! The plane was vibrant, clear and contemporary and the food possibilities have been appetizing along with the attendants were conscious of foodstuff ingredients. Of course it can be achieved ideal!
Their service has become horrendous. Following I did not catch a connecting flight to my grandmother’s funeral since they only had one mechanic in the complete airport, they agreed to purchase my lodge expenditures. Even so, it took them 3 months to obtain back again to me, and by the point I obtained the check, it experienced by now been cancelled.
I are in NYC and function in the Fashion organization making 30k a 12 months, so buying a $360 flight was a large deal for me. I just lately used for and been given the AAdvantage charge card due to the fact on account of company I will now be bicoastal and traveling NYC-LA very routinely, which was The main reason for my very last excursion. I have already been flying AA for a few years Which explains why I chose them as my airline of option for my upcoming bicoastal career. On my past flight #738 on March 25 2013 they dropped my baggage and it's been over each week now. On account of the nature of my flight I'd several valuables in that bag. I am in Trend and are already accumulating unusual and high priced parts all over my life, many of which I introduced with me and have collected on travels that I have flown with your business.
LIES. American Airlines has lied to me consistently. My bag did not get there with the airport. I used to be watching for an extended stretch of time for the carousel and no baggage came out for my flight. Nor did everyone within the baggage Business office that experienced a clear watch in the carousel appear out to mention nothing could be coming. I checked on the Workplace they usually then claimed there was NO Rationale why my suitcase shouldn’t have arrived. They have been to send my suitcase to me at my resort. At two:24 PM I received a telephone simply call from a recorded information expressing my bag was picked up and could be shipped in just six hrs. LIE. I known as the delayed baggage selection and was informed it had been picked up at 3 PM and might be sent in just six hrs. LIE. I checked on line this night and it mentioned it absolutely was picked up at 3 PM and can be sent in 6 several hours. LIE.
My problem is the fact AA lengthy responded to my grievances and lies about motives the I had been bumped of flight.
My relatives just traveled from Boston MA to Charlotte NC and experienced a Awful expertise boarding the aircraft. Both equally my little ones have disabilities and we have been designed to board the aircraft very last. I'm not pleased with how your airline treats young children with disabilities. A policy change needs to be built.
I had been trying to acquire ticket for fifteen calendar year aged son and couldn’t use Internet site for he was considered minor. I termed buyer service and she or he assisted me with airline acquire. I specifically requested if I required to cancel if I could within 24hours. This attendant mentioned Indeed. I learned 4 hrs later on The main reason son would want to fly was cancelled. I referred to as again to terminate the flight the attendant told me I couldn’t cancel flight and it was a nonrefundable ticket. I advised her scenario as mentioned above she explained she couldn’t do anything at all. I requested for your supervisor, I obtained a single and described the problem, she stated I couldn’t terminate it and get my a reimbursement she was extremely rude and hung up on me. I identified as again to check with for another supervisor and as I used to be speaking to this supervisor she educated me that the last supervisor said in her report I refused voucher. What at any time a voucher was I wasn't even sure. Then next supervisor explained to me what she believed. Hence click here to read the flight wasn’t cancelled considering the fact that she mentioned to wait a couple times just before I make my final final decision and she or he would wave shifting charge to take action And that i shouldn’t have any issues.
On seven/19/2013 I flew as a result of American Airways from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Truly worth airport. I'd the worst practical experience I have ever experienced Along with the American Airways Reps there and After i called consumer service they ended up no help both. First, 1 of your Reps sent us to the incorrect gate; I needed to talk to a representative where our flight will be departing from for the reason that a gate amount wasn't on my boarding move. We went to the gate instructed and ended up sent to the incorrect gate, given that we were being at the incorrect gate we did not listen to our departing flight details resulting in us to miss out on our flight. We went into the counter requesting a status of our flight since we had read nothing, just one AA attendant with the station was not willing to look anything at all up due to the fact she was typing or undertaking another thing. I described to her that it had been critical because we could skip our flight. She didn’t care. Regardless that there was an extended line of people waiting around to speak with the only real AA rep readily available. I waited in line for as long as I could, I then noticed an AA agent strolling by and I finished her for help, she stated there was absolutely nothing she could do and sent us to a different AA desk. We went to that desk and we have been instructed our aircraft was ideal there outdoors on the brink of just take off Which they might not let us around the aircraft due to the fact should they known as the AA representatives about the airplane and question them to look ahead to us it makes All people crazy?
When examining in at IAH, the staff powering the AA desk have been all chatting and discussing trip. They appear irritated that we had numerous baggage. The extra function was acquiring within their way. This wasn't just how I anticipated to start out my excursion.
Flt 1999 from FLL on11-22-15 was a mess. Was delayed for the reason that all baggage wasn't loaded due to rain,then the baggage was loaded improperly, we taxied back again to your terminal, fastened the baggage after which we needed fuel due to the fact we have been delayed. We waited for somebody to come back to unlock the gas tank(that procedure) for at least 40 mins.